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  • Writer's pictureKirk Hartley

Poorly Done – The Blue Cross Blue Shield of illinois Health Insurance Web Site

The Blue Cross Blue Shield of Illinois web site for health insurance is poor in design and operation. Today it refuses to accept an electronic signature for no visible reason. That requires a call to "customer service." That meant 4 minutes of voicemail prompts followed now by an estimated wait time of 1 HOUR. So far, the wait time is at 50 minutes and counting.

BCBS has been in business for decades, but is not ready and its systems are at best poor. I’m an existing customer and simply trying to switch to a new plan. So, why is anyone surprised the Obamacare web site is imperfect?

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