Data, Metrics and Measuring – Nursing Home Litigation
Data, metrics and measuring are techniques much used by high quality manufacturers. From the little I see, those techniques are less often used in service industries. Therefore, a new study on nursing home problems caught my eye. According to a summary of the study, the rates of error are tied to the rate of turnover for staff employees. Such a relationship seems intuitive and likely a valid association, but measuring reduces the need to rely on intuition. I’d expect that studies of this sort will become more frequent as nursing home litigation ramps up thanks to demographics and cost cutting. The data may help or hurt a defense when bad outcomes occur in older people living in nursing homes.