Blue Cross Blue Shield of Illinois continues to fail spectacularly. The latest example is from a BCBS email dated December 13, 2014. It arrived in my email inbox over the weekend.
One has to ask and wonder what – if any – quality control procedures are used by the various BCBS companies. The text of BCBS’ email is pasted below. Bolded and underlined phrases are BCBS’s admissions of a massive error.
______________________________________________________________
December 13, 2014
We recently sent you a Summary of Benefits and Coverage (SBC) meant to show what your current
plan will cover in 2015. We’ve found that this SBC instead shows your 2014 benefits. Enclosed is your
plan’s SBC for 2015.
If you made a plan change for 2015 before Dec. 5, you will also receive an updated 2015 SBC for that
new plan.
Your next steps:
• Use this new SBC in place of the one sent earlier
• Review the enclosed SBC, as benefit details may be different
• Remember to refer to the Renewal Letter we sent you before open enrollment to see how your
plan is changing for 2015
We are sorry for any confusion this may have caused. If you have any questions, you can call one of
our Customer Advocates toll free at 1-800-538-8833. You can also log into Blue Access for MembersSM
at bcbsil.com, for more details on your account.
As always, your satisfaction is our top priority.
Sincerely,
Blue Cross and Blue Shield of Illinois