The Obamacare web site looks great when compared to Fidelity’s web site. Not once but twice, Fidelity’s computer systems have failed and destroyed my newly-created 401(k) account. Once was by phone – a month or so ago. Fidelity’s person did the account creation from information I gave them by phone. They claimed the account was all set up, but it never could be activated and disappeared despite various emails to "the help desk."
Tonight I went online and created a new account myself via online tools. So, I did the busy work. But, once again, the system failed – this time it threw up an error message when I reached the section for creating a username and password. And so the account was gone. No account, no nada. But Fidelity did still send an email assuring me that I now have an account, and welcoming me to Fidelity.
Fidelity apparently has joined CapitalOne in the race to the bottom among financial service entities. Apparently I also now know why Fidelity’s customer agreement includes a waiver of class action rights.