
Externalizing Costs of Failure – American Airlines Fails to Fly to London – No Back Up
A brief rant brought on by American Airlines failing to fly this morning to London. The usual song and dance – "equipment failure" and no back up plane available. So, because American cuts costs by not having backup planes, hundreds of people are now wasting a day, and wasting lots of money that had been spent based on the idea of being on a certain flight at a more or less certain time. In my case, for example, I paid far more for a morning flight than I would for an evening