For several years, it’s been my experience and opinion that idiocy and failure has been rampant within the technology and management functions of Lexis/Nexis, including its “Advantage” program. A new example is shown below. It is a screen shot of the useless error message that shows up when I try to sign in from my laptop, using the proper name and password.
Like tens of millions of others, I’m very, very tired of wasting my time on dealing with failures created by miserably executed technology. Failure is not ok, for consumers and buyers. Compare https://www.theguardian.com/technology/2018/aug/21/the-undertakers-of-silicon-valley-how-failure-became-big-business