Like so many of my friends, I’m very, very tired of corporate America wasting the time of millions of users of computers through buggy software and buggy web site changes. Indeed, as a small business owner, I consider bad software and bad web sites a FAR greater problem than any government regulation. The latest example of a buggy web site arises from the Wall Street Journal web site. I’ve been an online subscriber for many, many years, and have been using the same user name and password since June 2011. Since then, nothing has changed at my end for that account – zip, nothing, nada. And I use password keeping software (Dashlane) in order to avoid sign-in hassles. So, imagine my surprise when on Monday November 17, 2014, I suddenly could NOT sign in to the WSJ from my main office computer (which has not changed for well over a year.) After much wasted time, a “help” person on “chat” finally said I should reset the cookie by going to the address bar and typing in: WSJ.com/delete_cookie I followed the instructions and then was able to get back in to the web site. But not for long.
Tuesday evening (Nov. 18), I tried to log in to the Journal, from home, on my desktop computer at home (it too has not changed for over a year). But, of course, you guessed it, I was once again locked out of the WSJ site. So, back to more time wasting with the WSJ chat line. Needless to say, I inquired rather pointedly about what changes were made to the WSJ web site to suddenly cause this problem on two different computers. But of course, there was no answer. Just malarkey from a chat person, who denied any changes, but the chat person of course has no clue what has been done or not done to the relevant servers. The chat is pasted below, in full.
The bottom line? The once-proud and useful WSJ now falls even further. If it were an upstanding company, it would warn users – up front – that changes were made, and that users must enter a new password. Instead, however, the WSJ failed to do that, and left users to waste their time trying to understand and get by the problem. So, here’s a 1 finger salute to Rupert and his tech minions. Meanwhile, I’m still locked out and have NOT received the promised telephone call from a “supervisor.” If I could get in, all this text would be going to the Editor at the WSJ. But of course, that’s not possible when locked out.